I am unable to apply a discount code?

Discount Code Issues for New Newsletter Subscribers

We are sorry to hear that you are experiencing issues with the discount code for your first order as a new subscriber to our newsletter. We understand how frustrating this can be, and we are here to help! Please follow the guidelines below to ensure a smooth experience when using your discount code.

1. Account Setup: To use the discount code, you must be logged into an active account on our website. If you haven’t set up an account yet, please do so, as subscribing to our newsletter does not automatically create an account for you. Simply visit our website, click on "Sign Up," and follow the prompts to create your account.

2. Email Delivery: The discount code will be sent directly to your inbox after you subscribe. If you haven’t received it, please check your spam or junk folder, as it may have been filtered there. Ensure that you enter the code accurately, including all characters, as even a small mistake can prevent it from working.

3. Applying the Code: When you are ready to check out, make sure to add the discount code in the "Apply Discount Code" section located in your shopping basket. This is crucial for the discount to be applied to your order.

4. Minimum Spend Requirement: Please note that the discount code is valid only for orders with a minimum spend of £150. Ensure your basket meets this requirement to take advantage of the discount.

5. Refund Policy: Unfortunately, we are unable to refund discounts after a purchase has been made. It is essential to apply the discount code at the point of purchase to benefit from the offer.

If you continue to experience issues after following these steps, please don’t hesitate to contact us