My 30L kitchen bin has arrived and I am unable to open the lid ?

My 30L kitchen bin has arrived and I am unable to open the lid ?

Unable to Open the Lid

If you're experiencing difficulty opening the lid of your bin, don't worry! This can occasionally happen be resolved with a few simple steps. Here’s what you need to know: :

What Happened?

Occasionally, during transit or regular use, the inner bin bucket may shift out of its proper position. This misalignment can prevent the lid from opening smoothly. Fortunately, there are a few easy methods to rectify this issue.

Steps to Resolve the Issue

1. Shake the Bin: Gently shake the bin to help reposition the inner bucket. Sometimes, a little movement is all it takes to realign the components. 

2. Reposition the Inner Bucket: After shaking, try to open the lid again. If it still doesn’t budge, you may need to manually adjust the inner bucket. Look inside the bin and see if you can gently push it back into place.

3. Use a Plastic Knife: If the lid remains stuck, you can run a small plastic knife or a similar tool around the rim of the lid. Be very careful during this process to avoid scratching the surface. This can help misalignment that may be causing the lid to stick.

If you’ve tried these steps and are still unable to open the lid, please reach out to our customer support team for further assistance. We’re here to help!