My Order Has Arrived Damaged, Faulty, or Has Parts Missing ?

My Order Has Arrived Damaged, Faulty, or Has Parts Missing

We understand how disappointing it can be to receive an order that is damaged, faulty, or missing parts. Our goal is to ensure that you have a smooth and satisfactory experience with us, even when things don’t go as planned. Below, we outline the steps you should take if you encounter any of these issues.

My Order Has Arrived Damaged or Faulty

If your item has arrived damaged, we kindly ask that you take a few moments to capture clear photographs of the damage. These images will be invaluable in helping our Customer Services Team assess the situation and find the most appropriate solution for you. Please then send these pictures along with your order number to our Customer Services Team.

Please refrain from returning damaged or faulty items without first reaching out to us. This helps us streamline the resolution process and ensures that we can address your concerns effectively. The photographs you provide will not only assist us in resolving your issue but will also be shared with our buyers and suppliers to help improve our products in the future.

My Order Has Parts Missing

If you discover that your order is missing parts, we are here to help! Please contact us and provide the name or number of the missing parts as listed in the product manual. If you’re unable to locate the name or number, a detailed description of the missing part will also suffice. This information will help us quickly identify the issue and expedite the resolution process.

We appreciate your understanding and cooperation in these matters. Our Customer Services Team is dedicated to ensuring that you receive the complete and functional product you ordered. Thank you for your patience, and we look forward to resolving your issue promptly!