How do I return my order for a refund ?

How do I return my order for a refund ?

At Charles Bentley & Son Ltd, we strive to ensure that you are completely satisfied with your purchase. However, if you find yourself with an unwanted item, we are happy to assist you with the return process. Here’s everything you need to know about returning items to us.

Returns Policy

Unwanted items can be returned to our warehouse for a full refund, provided they are within the return period and unused. To ensure a smooth return process, please make sure that the items are repacked in their original packaging. This helps us process your return efficiently and ensures that the items are protected during transit.

Return Address

Please send your returns to the following address:

Charles Bentley & Son Ltd

North Road

Loughborough

Leics

LE11 1QJ

Tracking Your Return

To help us identify and track your returned parcel accurately, we kindly ask that you notify us when you have dispatched the return. Including a note inside the box with your order details and the reason for the return will significantly expedite the process. This information allows us to quickly match your return with your order in our system.

Faulty or Damaged Items

If you received a faulty or damaged item, please contact us before returning it. We can only cover reasonable return costs for these cases, and it may be beneficial for us to arrange the return on your behalf. This ensures that the return is handled efficiently and that you are not out of pocket for shipping costs.

Thank you for choosing Charles Bentley & Son Ltd. We appreciate your understanding and cooperation in following these guidelines, and we look forward to assisting you with your return!