Step 1: Please verify that the gas supply is adequate. If the gas tank contains sufficient fuel, proceed to step 2.
Step 2: Assess the condition of the regulator to ensure it is not damaged and is functioning properly. If it is in satisfactory condition, advance to step 3.
Step 3: Conduct a leak test—ensure that all control knobs are in the OFF position! Testing Method: Apply soapy water to the following components: -Gas cylinder valve -Regulator -Hose and hose connections -Valves -Welds or seams on the gas cylinder. IF BUBBLES FORM, A GAS LEAK IS PRESENT. If no leaks are detected, proceed to step 4.
Step 4: Activate the gas supply from the regulator. Press and turn the knob to the maximum flame setting, holding the knob down for 5 seconds. If the issue persists, please move on to Step 5.
Step 5 Remove a burner and capture an image of the nozzle to verify the nozzle diameter.
Please send the image back to us for analysis of the issue.
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