My order has not arrived as scheduled

Modified on Fri, 11 Sep, 2020 at 12:15 PM

Please accept our apologies that your order has not arrived as scheduled.

We would recommend that you check with neighbours to ensure they have not signed on your behalf. 


If your tracking shows delivered but you cannot find the parcel, please contact us here. Please include your order number and post-code if possible. This will allow us to open an investigation, and ensure you successfully receive your item. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article