Refund on a closed bank account or credit card

# Refund Policy

At our company, we strive to ensure that your shopping experience is as smooth and hassle-free as possible. If you find yourself in a situation where you need to request a refund, we want to provide you with clear and helpful information about our refund process.

### Refund Process

When you request a refund, we will process it back to the original payment method you used for your purchase. This means that if you paid with a credit card, the refund will be issued to that same card.

### What Happens if Your Card is Closed?

If you have closed the credit card account that was used for the purchase, there’s no need to worry. The refund will still be processed to the closed account. Here’s how it works:

- **Account Retention**: Even if your card is closed, the underlying account associated with it still exists. This means that your card provider will still recognize the account and process the refund accordingly.

- **Credit Balance**: Once the refund is issued, it will appear as a negative balance on your closed account. Essentially, this means that your card provider owes you money.

- **Communication from Your Provider**: After the refund is processed, your card provider will reach out to you regarding the negative balance. They will typically offer options for how to receive your funds, which may include a bank transfer or a cheque sent to your address.

We hope this information helps clarify our refund process. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We’re here to help!